Trillium Industries has developed a repair process that is superior to our competition. We believe that repair outsourcing should result in a strong partnership that is beneficial to all parties. To this end we have developed a process that provides the highest possible quality at a very competitive price. Our philosophy is based on several simple, but practical, beliefs that are used to guide our company.

TRILLIUM INDUSTRIES' CULTURE AND VALUES

To support our corporate mission we will remain:

• Growth Oriented - seek specialized growth for efficiency through scale and competence
  
• Customer Focused - understand and support customer business models
  
• Cost Effective - deliver highest value in support of customer objectives
  
• Entrepreneurial - encourage innovative solutions throughout organization
  
• Accountable - respond to customer requirements with urgency and competence
  
• Informative - best in class information services is a core strategy of Trillium

ENVIRONMENT

Trillium Industries will maintain an environment which:

• Promotes Continuous Performance Improvement - information, education and feedback
  
• Is Highly Ethical - promote only the highest standards of conduct
  
• Focuses on Teamwork - encourage open communication throughout the organization
  
• Is Empowering - with employee responsibility and management support
  
• Is Built on Mutual Trust - by appropriate behavior and respect throughout the organization
  
• Recognizes and Rewards High Performance - we continually reward employees that exceed our customers objectives
  
• Creates Personal Challenge for Employees - for technical and professional development

TRILLIUM INDUSTRIES' STRATEGIC DIRECTION

Superior support of the customer's business model with outstanding Information Services is a core strategy of Trillium Industries. While delivering support service, including product maintenance, warranty, call center, logistics, end of life and other related activity, Trillium Industries will provide information that is the best in the industry. This information will be timely, comprehensive, relevant to the customer's needs, and will support and improve the customer's competitive position in the industry.

Trillium Industries' organizational development is based on retaining highly competent employees that are committed to development throughout their careers. Trillium Industries promotes from within whenever possible and encourages professional development to enhance career opportunities.

Trillium Industries' management philosophy centers on respect for the individual and dissemination of information to all functional areas . Communication including mentoring, coaching and empowering each individual so all employees operate efficiently is key to our business strategy. Management is always functioning in a supporting role with decision authority at the lowest functional level.